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Complaining to and interacting with banks

6
Michelle
06-14-2013
03:55 PM ET (US)
My son has had hundreds of dollars taken from his account. PNC Bank is telling us that they cannot help him because his PIN was used. How do I help him fight this. We know for sure withdraws were done when he could not have done them. Also money every month was coming out of his account from an international company from Canada. He make minimium wadge and now ows the baks money. Is there anyone out there with some advice????
5
RENI
10-01-2007
11:14 AM ET (US)
I ALSO BANK WITH BARCLAYS AND I AM GOING TO ASDA TO INFORM THEM AND TELL THEM TP PRESERVE THE CCTV FOOTAGE AS THIS IS MY ONLY EVIDENCE
4
Anna Bhatt
12-29-2006
10:08 AM ET (US)
me too have been in a similar sitioation as Vikki , i discovered in Feb 2005 that founds had been withdrawn via Atm in Kenya the effected acount i'm holding is with one of the major international banks here in New Delhi. The Bank despite my written compalined nor on my many subsequient many personal vists , requesting informations as to what they were doing to recover my hard earned money , came back to me without any informations other than "we are investigating ". The inforamtion I had requested from the bank was the adresses and location of Atm's and the film showing the person with drawing the cash . When my visits to the bank did not jield any results ,i thought legal advise. As none of my Lawyers letters were replied by the bank , i thought help and justice at the consumer forum , as the bank had failed to look after my interest as their custumer and helping me to find the culprit. At the consumer Forum the banks representive is never ereffering to the earlier statement of the bank they are investigating , but is implying that either i have myself with drwan the founds or given the card and pin number to some one to with draw the cash as his logic is that without the PIN number nobody can with draw cash from a ATM .I realy hope and pray that in the next hearing i can convince the judge that there are many ways known to criminals , to empty acounts , as i have seen over the last few days checking out diffrent sides on the net . Now the important point is not any more the Mony alone (which i would like to have very much back as it is not a small amount at all) but more importantly to clear my name which has been soiled by the bank implying it was me who with draw the cash .
3
Thomas Opel
03-18-2006
04:07 AM ET (US)
I was facing a similar situation back in 2001, when 2.100 german marks were withdrawn with a Santander VISA card using PIN. I was going to court, but lost the trial and appeal.

In 2004, I had a new VISA card from another bank. Due to the experienced risks, I wanted to disable the PIN. The bank told me, this was not possible, but I should enter 3 times a wrong PIN and then the PIN wouldn“t work anymore. Instead of entering the correct PIN "9298", I used "5000". And I received 500 EUR !!! Yes, I could withdraw a total of 2.200 EUR with a wrong PIN. I have documented my case on the website www.kreditkartendiebe.de (german so far) and I also have documents (in german) proofing the withdrawal with a wrong PIN.

In one case the documents helped to get at least 50% of the stolen money refunded.
2
Vikki Davies
03-14-2006
07:19 AM ET (US)
I have been the victim of phantom withdrawals. I have had so far £6550 taken from my Barclays Bank account. Barclays fraud squad have investigated and come to the conclustion that a third party has taken this money (well obviously) and I have given them the card and pin number. why would I allow someone to steal my own money?

The police have been investigating and have tried to look at CCTV but sadly the CCTV with the information on had been taped over.

I have met with my own MP as I am so angry and frustrated that a bank can come to such a conclusion and get away with it.

I have banked with Barclays for 20 years, I have had a loan from them, my home insurance is with them and I even own a Barcalycard, yet they have treated me like a criminal instead of the victim.
1
Mike BondPerson was signed in when posted
10-24-2002
01:22 AM ET (US)
Discuss your experiences of complaining to or otherwise interacting with banks here.

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