they changed our itinerary so they said we ARE eligible for a refund ($3500.00!!!) so they say we have to cancel by writing to air france, so we do. Air france says its canceled, call expedia to get your money. expedia says air france was supposed to give our money. Then expedia says it was never canceled with air france or expedia. and we are still waiting on our 1 hour long phone calls for days and days. its like having another job calling them everyday for hours and hours. DO NOT USE EXPEDIA!