It brings me to tears to think that e.piph... has the limited information they do.

Yes Expedia does hire outside locations to assist with their support calls. I have no problem stating this. This is actually common knowledge if you look up Expedia.

There were and are at least five persons entering information on this message board that I know are with Expedia and not another company. To be honest with you there are only two persons here "claiming" to be agents that I do not know. Also, TRX and People Support are considered Expedia as this is the only calls they take, so how is that bad.

The fact of the matter is that Expedia is by statistics the most widely used and popular online travel source on the net. Just because a hand full of people complain about Expedia does not make it bad.

If you have not worked for Expedia you can not know the pressure put on the agents because we can not do more than we are allowed. I do work for Expedia and will be there until they tell me they don't tell me to leave

As far as handle time. Expedia is not a stone-sold company in regards to it's employees. You do have time periods in which you need to improve on your stats and in my employ at Expedia I have only seen two (2) employees let go. This was because of their attendance. Expedia does not have the reputation of letting you go if you do not make the 7 minute time cut. If you are as knowledgable as you state then you know that 7 minutes is the goal for a person who has been exmployed at Expedia for at least 1 year.

Give Expedia employees a break. We do the best we can. If you have problems with the system then use the feedback form on the site. That's where you can make the most difference.