First of all let me say......I am the Splibbbman.....defender of the faith.....protector of the weak and innocent !

Second, most people seem to be upset about the lack of flexibility to change travel plans or cancel and get a refund (even if an emergency happens). People typically buy from Expedia because they are looking for the lowest price. Do we have the lowest price all the time? No, but with the hundreds of thousands of fare changes daily by the airlines, nobody does. Independent surveys have shown that we do most of the time. When it comes to travel, low prices and flexibility cannot be used in the same sentence. We state very clearly the costs to make changes BEFORE anyone can make a purchase. Unfortunately sometimes something unexpected effects travel plans and people call in for a refund and get upset when we cannot give one.

Airline seats, hotel rooms and car rentals are a commodity that has a "spoilage" date. If the customer does not use their booking, the seats and rooms are empty. If they cancel a day or two before departure it is difficult for the airlines, hotels and Expedia to resell the space. For someone to ask for a refund if their travel plans change at the last minute is kinda like someone planning a wedding, ordering an ice sculpture and carrying a bucket of water back to the caterer the day after the wedding wanting a refund because the bride got stood up at the alter and the wedding canceled. It's too late. At least the bucket of water has more residual value than the empty airline seat!If you want flexibility buy the higher priced items. Full-fare tickets are fully refundable. I personally work very hard to get our customers exceptions to these airline imposed rules, but the airlines are becoming more and more inflexible. For the most part everyone I know at Expedia works very hard to provide the best possible service to our customers. But please, read the terms and conditions before you purchase because they are very clear, especially the points highlighted. I too have worked for other internet companies and worked in other customer service centers and I see the integrity of our managment and product every single day

Third, there are obviously a few people out here "posing" as current Expedia employees, especially the idiot that says they are a Supervisor. Most likely they are disgruntled former employees that were shown the door for providing poor customer service. We have all worked places where we see idiots and ask "what are they doing here, how did they ever get hired." Yes even Expedia has a few (that have slipped through our hiring process). I have worked here for several years and I've seen them come and go, but they are few and far between. Why would a "poser" like this "supervisor" say use another service when in the same breath they say the only reason why they stay is because they need a check? Give me a break !!! We all can see right through you. My supervisor isn't like this nor do I know of any. We have a lot of great people here working hard to be the best in the business. Quick Topic provides a great forum for these people to hide behind slimey rocks and make irresponsble statements.

Thank God for America where even idiots can express their feelings and show the rest of the world in just a few keystrokes just how intelligent they really are.

And, Don't Just Travel, Travel Right !