I used to do technical support for one of the biggest Internet companies in the world (I think it IS the biggest Internet company right now). I quit the job because it was just AWFUL working for that company. You can't imagine how horrible they treat their employees and how lowly they give regard for their customers' problems. They made the customers go through incredibly stupid procedures just to update records and technical support people like myself have such limited access to tools that would have otherwise made the customers' lives (and ours, subsequently) much, much easier.

I've been with Expedia for 4 months now. I've spoken to really difficult people and had gotten into sticky situations but rarely do i ever feel that it was Expedia's fault that I am in a rut with a bad call. I guess coming from a horrible company made me appreciate how smooth Expedia runs its operations, how sincere they are with their intentions - to sell the lowest priced tickets there are out there. But most of all , I have gotten to appreciate how very professionally they deal with their employees. They trust us with their business - the customers - and that's something the all employees - at least the not-so-emotionally disturbed ones - realize and respond to.