Expedia has an another company do the legwork for them. Anyone ever here of TRX? More than likely, you're actually talking to a TRX employee and not an Expedia employee.

If the employees of either TRX or Expedia can sit here and honestly think that Expedia's website is so great and flawless, they are full of horse#$%#! If you use Netscape or AOL's browser w/the site, you are in for a world of trouble. I've seen an Expedia Bargain Fare claim that the passenger was to get etkts... no option to get paper, therefore no option to have the paper tickets routed to anywhere but the billing address (expedia's lovely default)... So the guy thinks he's getting etkts... then it sticks him w/paper tickets (which he didn't want) and routed them to his billing address (another thing he didn't want). I was on the same page with him, because I was walking him through the purch process, (EXP agents cannot purch EBF for customers.) That's just one example of the many things that the site does and we are expected to sit there and come up w/lies to cover Expedia's ass. Unexpected shunts... another wonderful thing that blessed Expedia does to their employees without so much of an email warning. :(

Bottom line, I symphathize with the customers for the most part and feel like hell each day I have to sit there and lie to someone just to make Expedia look good. These 'agents' that think Expedia is so great are just filling us all w/more lies... apparently, they lie so much during the workday, it is beginning to become second nature to them.

And yes, I am there for a paycheck.