Thanks, Rich. I agree with most of what you write, but I'm a little less restrictive. The "Workflow Learning Resource Arrays," as Sam Adkins originally described them, include links to live experts as well as software. As a living system, every screen may not have examples and counter-examples: some of them will be work-in-process.

While I still stumble with the description, I find that examples help. Differentiating Workflow Learning from EPSS, I point out "Unlike EPSS, Workflow Learning is contextual, dynamic, and aware. Workflow Learning is most likely personalized to the individual worker and his role; EPSS treats everyone the same. The Workflow application is aware of what’s happening in the business, e.g. “That item is out of stock” or “We are no longer offering that policy to young adults in Southern Connecticut.” The Workflow Learning is probably embedded, the EPSS bolted on. The Workflow environment connects the worker to her colleagues. The Workflow environment automatically learns about the learner and adds to his experience portfolio. Workflow Learning is not a separate system; it is part and parcel of the work itself."

Some of these features are optimal but optional.

How do other people see this?