Have a look at Dee Hock's "Birth of a Chaordic Age." Hock founded Visa, and his memoir is the story of how he convinced BankAmerica to give up on command-and-control management in favor of "chaordics" -- telling everyone what needs to get done and giving them the authority to do it on an ad-hoc basis. The writing is a little overwrought, and the book is a giant one, but it's well worth it, especially for the bits on the design and construction of Visa's approval system.