We use Nice Products to record all calls, before that we used Freedom. Nice records all 911 and 10 digit lines you can look it up many different ways like time, date or even which console it came in on. We can go back years to pull up a recorded call But it takes time when we have to pull up the old Freedom recordings due to being archived. Any FOIA request that is from the public has to go through our P.A. to make sure there is no ongoing invesitgation and then it is released. I belive that 911 was started in 1992 or there abouts.