Welcome all to the questions and answers Message Board.

Liz - I think this is Great!!!!!

Hello, and congratulations for establishing this listserve for your Chapter!

I wanted to let you know that I will continue to be your Southeast Region Director on the NENA Executive Board for another 2 years, and to thank you for your support! I look forward to working with you, and hope to see everyone at your next conference.

Everyone please don't forget to check the events and come the the APCO/NENA meeting on July 15, 2008 at 10:00 at the Arkansas State Police HQ Classroom B
Thanks

Hey, Liz, this is a great idea! I am glad you did it. See at least I didn't forget to look and post. Where is everyone???????????

I finally got a chance to check this out. You are doing a good job I see you already have the new officers posted. Now off to APCO site to see if I can get hold of Ronda to get a few things updated on that site

Edited by author 08-05-2008 05:53 PM
Thanks, I was hoping that people would be able to use this to get some questions answered. That that might be a big help cause someone in other counties may be able to answer.

Can you tell me when your 9-1-1 system was implemented and did you have the technology to record each call for service? If you did record the calls how long were those calls retained. What is your policy on recording and maintaing 9-1-1 call and what is your policy for a private citizen to obtain a copy of a 9-1-1 call.

We use Nice Products to record all calls, before that we used Freedom. Nice records all 911 and 10 digit lines you can look it up many different ways like time, date or even which console it came in on. We can go back years to pull up a recorded call But it takes time when we have to pull up the old Freedom recordings due to being archived. Any FOIA request that is from the public has to go through our P.A. to make sure there is no ongoing invesitgation and then it is released. I belive that 911 was started in 1992 or there abouts.

To answer Terri's question...we have two 16 channel recorders and record the 911 lines and all the consoles. This is done digitally. The consoles are recorded on recorder 1 and the 911 lines are recorded on recorder 2. This is a duplication, but it has helped us out in the past. Part two of Terri's question about, "How long do you keep the recordings?" Arkansas State FOIA Laws state the recordings must be retained for a period of 31 days. However our Police chief requires our department to keep them for three years. We have a FOIA form that we fill out when we take a request. The citizen is asked to be very specific about the information they want. After the information from our form is filled out, we contact the Police Department Detective Division to see if an active investigation is related to the request. If there is an active investigation the information cannot be released. After that we gather the information and provide it to the person requesting. AR FOIA Laws state you have three business days to complete the task, or if it is a large request, you must provide them a timeline.
Here is the AR FOIA information. Go to the state website and enter this into the LAWS or ACTS and it will pull up the actual law.
25-19-101
The "Arkansas Public Safety Communications Act of 1985" has additional information about FOIA related to 911 Centers. That information can be obtained the same way by searching...
12-10-301
Keep in mind, you cannot release the "911" callers information. That is "subscriber" information and cannot be released. However if a person calls a non emergency number for your agency... that information can be released. Confused? Let me know...
I really think this forum is GREAT!!!!!!!

Hello, I am hoping someone can help me. I am trying to obtain my certification and was woundering if there was a class coming to Orlando, FL soon. I see that there is a seminare soming soon in a month but do you guys offer traing classes to? thank you

Vince Where are you located? If you go to www.apco-arkansas.org site it will give you a list of classes that are going on in Arkansas. Check back often to check for updates.

i live in orlando florida, thanks for the website.