Hi Jay,

Just wanted to say love the insight you are providing with informal training.

I cam across your Successful Collaboration Online section and just wanted to tell you about how we have had success with online collaborations.

I am in the training department for a company that has a call centers here in Toronto and multiple across the US, in NH, MA, KY, and TX.

When I first came on board I found that each site had it own training department were working in there own silo, even though we were training people to conduct the exact same job. When I traveled to another site to train, I found out that they had some great ideas and I was able to show them they way we train certain aspects.

What this lead to creation for websites that every training department could access. On this websites we had discussion boards so people could pose questions and answers, also ideas. We are now able to share documents and creation by uploading them to this site. We have links to pictures and events that we hold and share success ideas.

Moving forward we are looking to have blogs and use podcasting as part of this and as time goes on expand it to actual in class training.

Online collaboration brings ideas and people together and often solve problems and allows you to learn at your pace.