Almost everybody can tell a story about problems they had with a company or problem they had with a government agency. Think about your own experience. Tell a story about one problem you had with a company, or with a government agency, when you had to complain to get what you wanted or to fix a problem. The problem can be something simple like getting your money back, or exchanging something you bought. Or it can be something very important like getting a passport or a drivers’ license. Write about your own experience. Tell the story in two or three paragraphs.