Braha, we've had the same problem with District 65 drivers - there is a regulation about this (and their drivers are AWFUL about following it) It is helpful to have a bus number or license plate when you call. District 202 is 847-424-7000; ask what company handles their disabled students' transportation.

In case others of you have this issue with an elementary or middle school driver: From the D65 website: If you experience a problem with bus service or have a question, please call Alltown Transportation Services at 847 674-0090. If you do not receive a satisfactory response, please call 847-859-8019 for the District 65 Transportation Manager.