Support for IT problems.
In response to Cam's note about IT problems, we asked Nancy Marksbury from IT to give us some direction for you all. Here is Nancy's reply.
nVidia Quadro FX3400 256Mb PCI E DVI FX 3400 High End Video|
06P6210|"IT strives to be responsive to all problems that arise, in as timely a fashion as is possible. Anyone can send an email to IT@cwpost.liu.edu stating their issue. Since late last semester, we have assigned technicians to specific areas of the campus, giving responsibility for buildings and areas to a designated individual with the expectation the technician can spot trends and understand specific needs for that school or college. We now also field telephone problems with our helpdesk system as well, so that reports of telephone issues can also be sent to IT@cwpost.liu.edu."
For all, we hear continually that IT is responsive. So... what should you do if the system doesn't seem to work some time? Just reach out again with your request but also ask for a more global response to guide others. We think you'll find satisfaction.
