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Postmasters/Managers Discussion Forum

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12:08 AM ET (US)
New PTF...PTFs do not get holiday pay. Full time regulars do though.
new ptf
09:53 PM ET (US)
Does PTF get holiday pay??
RIKSNYPerson was signed in when posted
07:33 PM ET (US)
There is more but hopefully, you won't have to go that far.

The next step in the escalation process is the Area Marketing Manager. Click here for a list of Area Marketing Managers.

If you feel that your concerns have not been addressed and you want to escalate it further, prepare an email with the following information:

    Description of the issue/concern
    People you have already contacted
    Results of that contact at each stage of the process

Send the email to MailerSOXConcerns@usps.gov to have your issue addressed at the Headquarters level.
RIKSNYPerson was signed in when posted
07:31 PM ET (US)
Here is a link that may be useful: https://ribbs.usps.gov/index.cfm?page=bma

On the linked page, I found a link to look up the following information.
The first step in escalating an issue or concern is to contact your District Business Mail Entry Manager. You can search by using the District Business Mail Entry Locator.
The District Business Mail Entry office that serves ZEBULON NC can be contacted at:

PO BOX 27499
GREENSBORO NC 27498-9651

Phone : (336) 668-1250
Fax : (336) 668-1366

That is followed by more information.
If you are unable to resolve your issues, you can escalate to the local District Marketing Manager. Click here for a list of Marketing Managers.

ZIPs: 270-279, 286
Greensboro District
418 Gallimore Dairy Rd
PO Box 27499
Greensboro NC 27498-9600

Good luck. I hate to see any of our customers treated badly.
Dave Hockaday
06:36 PM ET (US)
HELP!! We're at wit's end with parcel pickup for our business in Zebulon, NC. Ever since the shift to consolidate parcel pickup with Zebulon and Wendel, it has been an unpredictable nightmare for our company. We have made many, many, many phone calls to the Wendell office, but nothing is getting fixed. Today, once again, we have a load of products packaged, labeled, and ready for pickup, but they never stopped by to do so. We spend about $100k year with USPS, and it makes us feel like no one cares about our service at all. If someone with USPS can actually correct our problem, please email me at sales@scootworks.com or call 919-269-0986. We are at the end of our rope and feel we need to look elsewhere to get service through another carrier, but are trying our best to support our local USPS.
postalvetPerson was signed in when posted
11:42 AM ET (US)
here is complete email.

I am writing to inform you that the U.S. Office of Personnel Management (OPM) recently became aware of a cybersecurity incident affecting its systems and data that may have exposed your personal information.

Since the incident was identified, OPM has partnered with the U.S. Department of Homeland Security’s U.S. Computer Emergency Readiness Team (US-CERT) to determine the impact to Federal personnel. OPM immediately implemented additional security measures and will continue to improve the security of the sensitive information we manage.

You are receiving this notification because we have determined that the data compromised in this incident may have included your personal information, such as your name, Social Security number, date and place of birth, and current or former address. To help ensure your privacy, upon your next login to OPM systems, you may be required to change your password.

OPM takes very seriously its responsibility to protect your information. While we are not aware of any misuse of your information, in order to mitigate the risk of potential fraud and identity theft, we are offering you credit monitoring service and identity theft insurance through CSID, a company that specializes in identity theft protection and fraud resolution. All potentially affected individuals will receive a complimentary subscription to CSID Protector Plus for 18 months. Every affected individual, regardless of whether or not they explicitly take action to enroll, will have $1 million of identity theft insurance and access to full-service identity restoration provided by CSID until 12/7/16.

To access the trusted pages that will facilitate enrollment into this identity protection service, type or paste the following website into your browser: https://www.csid.com/opm

You will need to use the PIN code at the top of this correspondence to enroll in these services. Individuals can also contact CSID with any questions about these free services by calling this toll free number, 844-777-2743 (International callers: call collect at 512-327-0705).

Protector Plus coverage includes:
Credit Report and Monitoring: Includes a TransUnion® credit report and tri-bureau monitoring for credit inquiries, delinquencies, judgments and liens, bankruptcies, new loans and more
CyberAgent® Internet Surveillance: Monitors websites, chat rooms and bulletin boards 24/7 to identify trading or selling of your personal information
Identity Theft Insurance: Reimburses you for certain expenses in the event that your identity is compromised with a $1,000,000 insurance policy
Court and Public Records Monitoring: Know if your name, date of birth and Social Security number appear in court records for an offense that you did not commit
Non-Credit Loan Monitoring: Know if your personal information becomes linked to short-term, high-interest payday loans that do not require credit inquiries
Change of Address Monitoring: Monitor to see if someone has redirected your mail
Social Security Number Trace: Know if your Social Security number becomes associated with another individual’s name or address
Sex Offender Monitoring: Know if sex offenders reside in your zip code, and ensure that your identity isn’t being used fraudulently in the sex offender registry
Full-Service Identity Restoration: Work with a certified identity theft restoration specialist to restore your ID if you experience any fraud associated with your personal information
These services are offered as a convenience to you. However, nothing in this letter should be construed as OPM or the U.S. Government accepting liability for any of the matters covered by this letter or for any other purpose. Any alleged issues of liability concerning OPM or the United States for the matters covered by this letter or for any other purpose are determined solely in conformance with appropriate Federal law. Please note that these services are offered to the specific addressee of this letter and are not available to anyone other than the individual who received this notification.

We regret this incident. Please be assured that OPM remains deeply committed to protecting the privacy and security of information and has taken appropriate steps to respond to this intrusion. The incident was uncovered as a result of OPM’s aggressive effort to update its cybersecurity posture over the past year, including the addition of numerous tools and capabilities to its networks that both help detect and deter a cyber-attack.

Please note that neither OPM nor any company acting on OPM’s behalf will contact you to confirm any personal information. If you are contacted by anyone purporting to represent OPM and asking for your personal information, do not provide it.

To learn more and enroll, visit CSID’s website at https://www.csid.com/opm



Donna K. Seymour
Chief Information Officer
U.S. Office of Personnel Management

Additional Information

As a reminder, you should follow the below routine precautionary measures to help protect your identity and personal affairs:

Monitor financial account statements and immediately report any suspicious or unusual activity to financial institutions.
Request a free credit report at www.AnnualCreditReport.com or by calling 1-877-322-8228. Consumers are entitled by law to one free credit report per year from each of the three major credit bureaus – Equifax, Experian, and TransUnion – for a total of three reports per year. Contact information for the credit bureaus can be found on the Federal Trade Commission (FTC) website, www.ftc.gov.
Review resources provided on the FTC identity theft website, www.identitytheft.gov. The FTC maintains a variety of consumer publications providing comprehensive information on computer intrusions and identity theft.
You may place a fraud alert on your credit file to let creditors know to contact you before opening a new account in your name. Simply call Trans Union at 1-800-680-7289 to place this alert. TransUnion will then notify the other two credit bureaus on your behalf.
How to avoid becoming a victim:

Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about you, your employees, your colleagues or any other internal information. If an unknown individual claims to be from a legitimate organization, try to verify his or her identity directly with the company.
Do not provide personal information or information about your organization, including its structure or networks, unless you are certain of a person’s authority to have the information.
Do not reveal personal or financial information in email, and do not respond to email solicitations for this information. This includes following links sent in email.
Do not send sensitive information over the Internet before checking a website’s security (for more information, see Protecting Your Privacy, www.us-cert.gov/ncas/tips/ST04-013).
Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net).
If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Do not use contact information provided on a website connected to the request; instead, check previous statements for contact information. Information about known phishing attacks is also available online from groups such as the Anti-Phishing Working Group (www.antiphishing.org).
Install and maintain anti-virus software, firewalls, and email filters to reduce some of this traffic (for more information, see Understanding Firewalls, www.us-cert.gov/ncas/tips/ST04-004; Understanding Anti-Virus Software, www.us-cert.gov/ncas/tips/ST04-005; and Reducing Spam, www.us-cert.gov/ncas/tips/ST04-007).
Take advantage of any anti-phishing features offered by your email client and web browser.
Additionally, if you are or have been a Federal employee or contractor and become aware of any contacts or other activity that could raise security concerns, you should immediately contact your security officer or former security officer for further guidance.

You can obtain additional information about steps to avoid identity theft from the following agencies. The FTC also encourages those who discover that their information has been misused to file a complaint with the FTC.

To enroll for coverage, either click on the button above or type or paste the following website into your browser: https://www.csid.com/opm

this is the company OPM is using to TRY to close the door after all of our info was stolen.

sign up it is free and MIGHT help some!
retired PM
11:16 AM ET (US)
I received a letter from CS ID about the cyber security incident. They are offering free access into Protector Plus and $1 million of identity theft insurance. Has anyone else received this letter and is it a legitimate offer? The website looked a bit suspicious to me.
03:50 PM ET (US)
only clerks I've seen scan boxes are at stations directly in front of the station, otherwise anything goes including mgmt scanning and collection boxes... er' just the scan?
RIKSNYPerson was signed in when posted
05:57 PM ET (US)
Sure beats having a 2 hour lunch.
05:27 PM ET (US)
Scanning the blue boxes is not clerk work only. City carriers, rural carriers, HCR carriers, and clerks all scan blue boxes. This is very common to have the HCR scan the collection box because the post office closes before outside collection.
RIKSNYPerson was signed in when posted
11:00 AM ET (US)
I don't know, you have carriers scanning collection boxes every day in hundreds of offices around the country. Hard to claim it as clerk work.
P-Plan 2.0
07:53 AM ET (US)
Anyone out there having their HCR drivers scanning the blue boxes in 6 hour offices? I am seeing some 6 hour offices, with clerks, having their hours changed (again) so that they only have a 1 hour lunch (per the apwu). In doing so, some now leave the office by 2 or 3pm thereby requiring the HCR driver to go into the office, grab the scanner and scan the blue box at say 430pm. Is what it is, however, I am struggling to understand that the APWU will allow this to happen claiming this is "clerk work". Anyone else seeing this?
06:57 PM ET (US)
Fed up said they are pretty useless around their level 18 office. That is what I mean make yourself valuable. Ask for special assignments, volunteer to assist with web bat audits, become expert in something like TACS etc. Postmasters can no longer exist sorting mail and selling stamps.
06:51 PM ET (US)
It is distribution of packages. This is the only thing important right now. They want all packages scanned Arrival at Unit and distribution scan done by 7:30. There must be 10 min between completing distribution scan and any delivered scan or the out for delivery scan appears above the arrival at unit scan.
02:34 PM ET (US)
Curious. Anyone have their distribution times moved to earlier times. Repeatedly District has inched the distribution time earlier and earlier. Last one was 8:30 and we could only make about 10% of the time. Now District wants all the offices to be 7:30. We don't even get the truck till then??? if it arrives on time. Saturday it was 8:05 with only one person to break down. But you can be assured, we'll be on "the list".
02:26 PM ET (US)
POOMs are being squeezed by District too. Job security is not as solid in these levels either.
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