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Postmasters/Managers Discussion Forum

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11:26 AM ET (US)
If you have a jumbo collection box and the numbers no longer justify it do you just go to the next smaller size, standard, and then monitor those numbers or just have no collection box at all? what is policy? thanks
retired PM
11:30 AM ET (US)
You are right, RMPO Level 6PM. Upper mgmt. has no clue how much employees who care and are willing to go above and beyond increase the revenue for the office. I was sad my level 13 went to 6, as it is a commuter town and not convenient for the customers. It was bad enough when they changed the window hours from 8 to 9 and left the two hour lunch and closed at 5 as people were used to, but now they have changed it more in line with 4 hour office hours 9-12 and 1-3. 3 pm for a commuting town. The school is across the street and parents and teacher liked to come over when school got out. I'm sure that hurt things majorly. And of course, I believe, it is master plan to change it to 4 hours--it already closes at 3, you can't get much worse for service in that town. Makes me ill.
If the PO really wanted to help themselves, years ago they should have had many offices close early one day but stay open late on Thursdays like the DMV to make things more convenient for the public. They cared more about businesses than the little customers. :(
RMPO Level 6 PM
11:16 AM ET (US)
I am right along with you level 18's in worrying where my job will stand. After the annual office audits for the lower level offices, I worry that my level 6 office will go to a level 4 (PMR)office and I will have to make a difficult decision about where to go from here. I'm sure my revenue went way down because I was out on an injury for 6 mos and the person covering my office was very rude to customers, was poorly dressed (sometimes in her pj's and other times dressed like a street girl, I'm told) and just plain unprofessional. Also, next Sept, I will be faced with the decision of staying a PM or convert to a clerk. What to do???
retired PM
05:04 PM ET (US)
I think they did not know themselves as they did not know the repercussions of the union's involvement--but they should have guessed. It was a real raw deal what they did to us. I was a PM who chose to retire a year earlier than I had originally planned. I have two friends who transferred to 18's and are getting a little nervous. I am sorry I had to retire with less money but so glad not to have the major stress and aggravation.
They are in the communication business but don't communicate to their employees
01:21 PM ET (US)
Renaming offices is easy. Thats already been done for offices lower than 18. Any of us (myself included) who moved to a level 18 trying to keep a job are probable more at risk than those smart enough to stay in their office and were able to switch to the clerk craft. It will be interesting to see what happens after they are done with chopping the POOMS. I just wish whoever makes these decisions on cutting employees would just be Honest and Open from the beginning instead of after employees made choices they now have to live with
retired PM
07:03 AM ET (US)
Actually, "somedaysoon", I think you might be right. I would think they would have to rename the PO levels because it would get pretty confusing--this level 18 needs to bee run by clerk, this level 18 needs to be run by PM. But that's "logically" thinking, and we know the PO doesn't use logic.
09:51 PM ET (US)
I would't be surprised if all "new" level 18's are in jeopardy, it just takes a click of a button to move the RMPO to another office. No differant than route DUO's to another office. It's hard to believe anything we are told since all the changes made after post plan was announced.
12:13 PM ET (US)
To Minnesota 5267 I think that the "New" Level 18s without RMPOs will eventually fall into this category. I do not think Level 18s with RMPOs will have that issue. A RMPO exceeds the scope and scale of a lead clerk's contractual duties.
01:46 PM ET (US)
so are any level 18 offices worried about losing the office to a lead clerk. we could have a supervisor manage several level 18 office out of a higher level 20 office and eliminate the level 18 postmasters...
07:52 AM ET (US)
From Napus Website:
“The intent of item 2.A of the December 5, 2014, Global Settlement Remedy Agreement is to have a POS record of the amount of time during the course of a service day a level 18 Postmaster has logged into POS to staff the retail window. In order to capture that time, Postmasters shall run an End-of-Day report each time they log off POS throughout the day. As there has been some misunderstanding regarding this matter, both Headquarters Labor Relations and Customer Service will be messaging the Areas to ensure it is addressed, accordingly.”

Please note, this information is a change to what was posted on this web-site on April 15, 2015, when we reported, based upon information receive from Headquarters, that an End-of Day report would not be required each time Postmasters logged off of POS.
12:08 AM ET (US)
New PTF...PTFs do not get holiday pay. Full time regulars do though.
new ptf
09:53 PM ET (US)
Does PTF get holiday pay??
RIKSNYPerson was signed in when posted
07:33 PM ET (US)
There is more but hopefully, you won't have to go that far.

The next step in the escalation process is the Area Marketing Manager. Click here for a list of Area Marketing Managers.

If you feel that your concerns have not been addressed and you want to escalate it further, prepare an email with the following information:

    Description of the issue/concern
    People you have already contacted
    Results of that contact at each stage of the process

Send the email to MailerSOXConcerns@usps.gov to have your issue addressed at the Headquarters level.
RIKSNYPerson was signed in when posted
07:31 PM ET (US)
Here is a link that may be useful: https://ribbs.usps.gov/index.cfm?page=bma

On the linked page, I found a link to look up the following information.
The first step in escalating an issue or concern is to contact your District Business Mail Entry Manager. You can search by using the District Business Mail Entry Locator.
The District Business Mail Entry office that serves ZEBULON NC can be contacted at:

PO BOX 27499
GREENSBORO NC 27498-9651

Phone : (336) 668-1250
Fax : (336) 668-1366

That is followed by more information.
If you are unable to resolve your issues, you can escalate to the local District Marketing Manager. Click here for a list of Marketing Managers.

ZIPs: 270-279, 286
Greensboro District
418 Gallimore Dairy Rd
PO Box 27499
Greensboro NC 27498-9600

Good luck. I hate to see any of our customers treated badly.
Dave Hockaday
06:36 PM ET (US)
HELP!! We're at wit's end with parcel pickup for our business in Zebulon, NC. Ever since the shift to consolidate parcel pickup with Zebulon and Wendel, it has been an unpredictable nightmare for our company. We have made many, many, many phone calls to the Wendell office, but nothing is getting fixed. Today, once again, we have a load of products packaged, labeled, and ready for pickup, but they never stopped by to do so. We spend about $100k year with USPS, and it makes us feel like no one cares about our service at all. If someone with USPS can actually correct our problem, please email me at sales@scootworks.com or call 919-269-0986. We are at the end of our rope and feel we need to look elsewhere to get service through another carrier, but are trying our best to support our local USPS.
postalvetPerson was signed in when posted
11:42 AM ET (US)
here is complete email.

I am writing to inform you that the U.S. Office of Personnel Management (OPM) recently became aware of a cybersecurity incident affecting its systems and data that may have exposed your personal information.

Since the incident was identified, OPM has partnered with the U.S. Department of Homeland Security’s U.S. Computer Emergency Readiness Team (US-CERT) to determine the impact to Federal personnel. OPM immediately implemented additional security measures and will continue to improve the security of the sensitive information we manage.

You are receiving this notification because we have determined that the data compromised in this incident may have included your personal information, such as your name, Social Security number, date and place of birth, and current or former address. To help ensure your privacy, upon your next login to OPM systems, you may be required to change your password.

OPM takes very seriously its responsibility to protect your information. While we are not aware of any misuse of your information, in order to mitigate the risk of potential fraud and identity theft, we are offering you credit monitoring service and identity theft insurance through CSID, a company that specializes in identity theft protection and fraud resolution. All potentially affected individuals will receive a complimentary subscription to CSID Protector Plus for 18 months. Every affected individual, regardless of whether or not they explicitly take action to enroll, will have $1 million of identity theft insurance and access to full-service identity restoration provided by CSID until 12/7/16.

To access the trusted pages that will facilitate enrollment into this identity protection service, type or paste the following website into your browser: https://www.csid.com/opm

You will need to use the PIN code at the top of this correspondence to enroll in these services. Individuals can also contact CSID with any questions about these free services by calling this toll free number, 844-777-2743 (International callers: call collect at 512-327-0705).

Protector Plus coverage includes:
Credit Report and Monitoring: Includes a TransUnion® credit report and tri-bureau monitoring for credit inquiries, delinquencies, judgments and liens, bankruptcies, new loans and more
CyberAgent® Internet Surveillance: Monitors websites, chat rooms and bulletin boards 24/7 to identify trading or selling of your personal information
Identity Theft Insurance: Reimburses you for certain expenses in the event that your identity is compromised with a $1,000,000 insurance policy
Court and Public Records Monitoring: Know if your name, date of birth and Social Security number appear in court records for an offense that you did not commit
Non-Credit Loan Monitoring: Know if your personal information becomes linked to short-term, high-interest payday loans that do not require credit inquiries
Change of Address Monitoring: Monitor to see if someone has redirected your mail
Social Security Number Trace: Know if your Social Security number becomes associated with another individual’s name or address
Sex Offender Monitoring: Know if sex offenders reside in your zip code, and ensure that your identity isn’t being used fraudulently in the sex offender registry
Full-Service Identity Restoration: Work with a certified identity theft restoration specialist to restore your ID if you experience any fraud associated with your personal information
These services are offered as a convenience to you. However, nothing in this letter should be construed as OPM or the U.S. Government accepting liability for any of the matters covered by this letter or for any other purpose. Any alleged issues of liability concerning OPM or the United States for the matters covered by this letter or for any other purpose are determined solely in conformance with appropriate Federal law. Please note that these services are offered to the specific addressee of this letter and are not available to anyone other than the individual who received this notification.

We regret this incident. Please be assured that OPM remains deeply committed to protecting the privacy and security of information and has taken appropriate steps to respond to this intrusion. The incident was uncovered as a result of OPM’s aggressive effort to update its cybersecurity posture over the past year, including the addition of numerous tools and capabilities to its networks that both help detect and deter a cyber-attack.

Please note that neither OPM nor any company acting on OPM’s behalf will contact you to confirm any personal information. If you are contacted by anyone purporting to represent OPM and asking for your personal information, do not provide it.

To learn more and enroll, visit CSID’s website at https://www.csid.com/opm



Donna K. Seymour
Chief Information Officer
U.S. Office of Personnel Management

Additional Information

As a reminder, you should follow the below routine precautionary measures to help protect your identity and personal affairs:

Monitor financial account statements and immediately report any suspicious or unusual activity to financial institutions.
Request a free credit report at www.AnnualCreditReport.com or by calling 1-877-322-8228. Consumers are entitled by law to one free credit report per year from each of the three major credit bureaus – Equifax, Experian, and TransUnion – for a total of three reports per year. Contact information for the credit bureaus can be found on the Federal Trade Commission (FTC) website, www.ftc.gov.
Review resources provided on the FTC identity theft website, www.identitytheft.gov. The FTC maintains a variety of consumer publications providing comprehensive information on computer intrusions and identity theft.
You may place a fraud alert on your credit file to let creditors know to contact you before opening a new account in your name. Simply call Trans Union at 1-800-680-7289 to place this alert. TransUnion will then notify the other two credit bureaus on your behalf.
How to avoid becoming a victim:

Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about you, your employees, your colleagues or any other internal information. If an unknown individual claims to be from a legitimate organization, try to verify his or her identity directly with the company.
Do not provide personal information or information about your organization, including its structure or networks, unless you are certain of a person’s authority to have the information.
Do not reveal personal or financial information in email, and do not respond to email solicitations for this information. This includes following links sent in email.
Do not send sensitive information over the Internet before checking a website’s security (for more information, see Protecting Your Privacy, www.us-cert.gov/ncas/tips/ST04-013).
Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net).
If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Do not use contact information provided on a website connected to the request; instead, check previous statements for contact information. Information about known phishing attacks is also available online from groups such as the Anti-Phishing Working Group (www.antiphishing.org).
Install and maintain anti-virus software, firewalls, and email filters to reduce some of this traffic (for more information, see Understanding Firewalls, www.us-cert.gov/ncas/tips/ST04-004; Understanding Anti-Virus Software, www.us-cert.gov/ncas/tips/ST04-005; and Reducing Spam, www.us-cert.gov/ncas/tips/ST04-007).
Take advantage of any anti-phishing features offered by your email client and web browser.
Additionally, if you are or have been a Federal employee or contractor and become aware of any contacts or other activity that could raise security concerns, you should immediately contact your security officer or former security officer for further guidance.

You can obtain additional information about steps to avoid identity theft from the following agencies. The FTC also encourages those who discover that their information has been misused to file a complaint with the FTC.

To enroll for coverage, either click on the button above or type or paste the following website into your browser: https://www.csid.com/opm

this is the company OPM is using to TRY to close the door after all of our info was stolen.

sign up it is free and MIGHT help some!
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