Edited by author 02-19-2004 07:27 PM
The best solution is to find another computer, a friend or co-worker with a CD-RW drive and Internet access.
Visit :
http://securityresponse.symantec.com/avcen...hllw.gaobot.ag.htmland download the removal tool for the virus. Symantec has a slighty different name for it.
Burn the removal tool to CD.
Boot the infected computer into Safe Mode, using the F8 key during boot.
Run the removal tool from the CD
This should clean up the infection.
Reboot
You will have to re-install Norton Antivirus as it was probably disabled by the virus. Update your anti-virus to the latest definitions.
Be sure to use Spybot (
http://www.safer-networking.org/) or some other anti-spyware application to insure that you are not also infected with these bad programs.
Finally, and this could be done first, install all pertinent Windows Updates to protect yourself from other issues.
I hope this helps to get you back on track.