Hi Spanner - pleased to hear your heating is working properly again. I have spoken to DE and they have suggested you submit a copy of your bill for the same quarter last year, along with the current one covering the same period of time then they will look at it. To find out the correct Housing Information Centre to submit this paperwork to, follow this link http://www.defence-estates.mod.uk/sfa/poc_hic.php. Jackie

Hi Catherine - you need to contact the HIVE Information Officer for the Plymouth area. Andrea's Tel No is 01752 286138 or email plymouth@hivegb.co.uk. She will be able to give you local information about work and accommodation. If you are planning to marry then you will then become eligible for Service Families Accommodation and your partner can apply to Defence Estates for accommodation. This is only available to married couples.

This is a link to the HIVE website for more information http://www.mod.uk/DefenceInternet/DefenceF...viceCommunity/Hive/

Good luck with the move and if you need any more info please ask. Jackie

Hi There,

My partner is currently serving on HMS Somerset, he in on deployment until August 09.

I am currently living in the Midlands but we are considering that I relocate to Plymouth when he returns, I would really apprceiate any advice or information that anyone could offer regarding finding work, accommodation and what assistance I can expect from the Navy?

Thanks
Cat

Thanks Jackie
They came out today & fixed the heating system
We did recieve a portable heater when the emergency engineer first came out but made hardly any impact on a 3 bed house especially as it's so cold outside! Would we be able to claim any money back from having to use the emergency heater & emersion heater? We took a meter reading the day the heating packed in as the emersion heater uses so much energy! am dreading our bill as the meter was spinning round so fast and the company have said they are to blame for not ordering the right part & leaving us with no heating for 13 days

Edited by author 13-02-2009 07:10 PM
Hi Spanner - So sorry to hear about your boiler. The engineer should have ensured you were left with some form of heating before he left you, so what I would recommend is that you call the MHS Help Desk again and explain the latest situation, the fact that you have been left without any form of heating and also have a young baby. They should arrange for someone to come out and lend you some alternative form of heating to cover the period of time until your boiler is fixed. Please let me know if they don't! To lodge a formal complaint about the process you select option 3 at the MHS Help Desk and ask to be given a complaint number once you have passed on your reason for complaining, that way it will be recorded and will be followed up subsequently. Good luck, but if you have any more problems please could you email us on admin@nff.org.uk with some more detail and we can pick up on this from the office on Monday. Thanks Spanner. Jackie

Hi Guys

Where do i begin!!!

Two weeks ago our heating broke and an emergency engineer came out within 20 mins (fab!)unfortunalty the new heating system in the married quater was faulty and an engineer came two days later and a new part had to be orderd and fitted the following wednesday (11/02/09) when yet another engineer arrived to fix the bolier the wrong part was orderd and he would have to order yet another part and come back fri (today) No engineer came and when i called the helpdesk they said the engineer had not booked a timeslot large enough as itll take 3 hours to fix the boiler so they are now coming next monday!
I have two small children and a 8 month old baby and the house is freezing! pleae can someone advise me where i need to complain to were sitting in our sleeping bags in the living room as its sooooo cold.
Im really not happy with the level of service am absolutly livid

Hi NicolaC,

Welcome

The Information Officer, Jo, at the Portsmouth HIVE will be able to let you know what goes on in and around the area. You can call her on 023 9272 2151 or e-mail her on portsmouth@hivegb.co.uk; or if you follow this link from the RNcom community site it lists all the community centre activities in the Portsmouth area that may interest you www.rncom.mod.uk/templates/ComNews.cfm?id=474.

If you go to the Find a Friend message board you will see that everyone on there is very friendly and often help with any query you may have.

Sarah NFF

Hello

I have just moved to Gorselands Way, Rowner and wondered if there is anyone in the area too?

Would love to meet new friends :)

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Hi Jo - If you contact the relevant HIVE they will be able to give you some more local information about the housing. Brockhurst is covered by the Sultan HIVE (Amanda) - this link will take you to their website for all ways to contact Amanda - http://www.rncom.mod.uk/templates/LocalInfo.cfm?id=2637&

Hilsea/Stamshaw is covered by the Portsmouth HIVE (Jo) and this link takes you to Jo's contact details - http://www.rncom.mod.uk/templates/LocalInfo.cfm?id=2655&

Some of our regular message board visitors may log on too, and pass on their thoughts too. good luck with the move - Jackie

We are due to move to Portsmouth very soon, its been a real headache re:housing as everyone is aware! I just wondered if anyone knew what the Brockhurst area was like?
Also, the flats in Hilsea/Stamshaw?? My Husband is going to be working at HMS Nelson.

Please Note -

Housing Information Centres (HICs) will be closed for a two week period over Christmas. They will close on Friday 19 December and reopen on Monday 5 January. The MHS helpdesk will be open throughout the festive period and they will have necessary DE Housing emergency contact numbers if needed. It would be advisable not to fax through any application forms through to them over this period. Jackie

Important Information:

Can you please note that we will be closing down the message boards over the Christmas period for some maintenance. If you have a query that needs an answer during the Christmas holidays, you can still email us on admin@nff.org.uk and we will pick up and respond, but for anything more urgent please follow the emergency information guidelines on the Home Page. Please bear with us and we will have them up and running again in the New Year. Happy Christmas to you all. Jackie

hi emma i lived in gorselands way when i was in married quarters and i made the best friends i coudl have asked for there, the houses are not bad , i had a big garden too. its just acros the road from shops and very close to schools and the local community centre where there is loads on for families and wives etc. its a good choice, you could have been offered alot worse in my opinion. we have our own house now but part of me would rather be back there.

hi ive been offered a house in Gorselands Way goseport can anyone tell me what this are is like??

Thanks alot jackie that was really helpful info, I definately will be keeping in touch as no doubt i will be needing advise is the future im sure
Thanks again !