Edited by author 05-28-2003 12:03 PM
Does your phone say things like this:

Data if how phones ska mend is now p ways out to serviceombuden , and also terforsaljarna ska inform if problem

If it's a Sony-Ericsson T610, send it back...

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Got a SE T610 as upgrade from Vodafone last week. Noticed the "hissing" sound straight away. Vodafone exchanged a new T610 yesterday (they said they haven;t received any reports of faulty T610). Charged it up, made a call, same "hissing" in this new phone. So am now a bit stuck, don't know what to do. I really like the phone and want to keep it, but the hissing is unacceptable & annoying. Does anyone know any SE dealer/ service agent in London who can fix this problem?
Many thanks, H

Guy.. How long did it actually take Celestica to repair it? Was 24hrs accurate? I've just sent mine to them and was wondering. Cheers PBW

I ordered the T610 off a website, but they said that T-Mobile were recalling them due to technical faults and the possible turnaround is anything up to 2 weeks+. On calling T-Mobile, they said there was no such problem. Confused?
Went into a Vodafone store on Oxford Street, all the staff have a T610! They seem to be fine!

The official word from Sweden is that there were a few, but only a few - and that they are repairable.

But my source has sent his back and discovered that Celestica were quoting 4 weeks to fix it. So he's sending it to Sony Ericsson with a rude note...

Since then, about half a dozen people have phoned me, saying that they too have a problem. I've forwarded these notes to Sony Ericsson where I can; I'm still waiting for a reply.

My first T610 (production week 17) from Carphone Warehouse had a very bad hissing problem and the bluetooth function did not work properly. It was replaced without fuss for another one (production week 21), and this too has a similar problem: the hiss is still there, but less noticeable. However, the bluetooth is working brilliantly.

Apparently, Celestica do not actually solve the problem, rather just alter the soundsettings somehow - such that all sounds are reduced in volume! (but the hiss is kinda there!)

Boght a T610 on Monday from Carphone Warehouse after seeing my mates on Saturday. It's great, but there is a noticable hissing and voice distortion when someone speaks to you. I'm taking it back today. Oh, and my mates appears to have the same problem. I did a straw poll at work, getting people to have a conversation on it without telling them the problem...all noticed the poor voice quality/hissing, so I'm convinced I'm not imagining it. Good job I still have my old Nokia 330 as a standby!

Edited by author 06-20-2003 05:02 PM
Here is my history with the T610. I set the phone for AT&T services (GPRS) and the phone worked excelent, I made some calls with not problem (just a little his) until I turned on the Bluetooth and I connected to the Wireless Headset (HBH-30 SonyEricsson). The light on the screen started to be a little unstable (flicker) and when I make the call I get a noisy background in the connection (you can see that the noise is synchronized with the little flicker on the screen). Looks like the phone doesn’t have enough power to support Bluetooth and call at the same time. Also, the screen is terrible in summer days (beautiful when you are inside your house). I can read the letter on the screen much better in my old T68i. I think that Sony will come with a new T610x with better screen and better sound. I sent it back to eXpansys.

Uchh..Picked up the t610 yesterday and was promised no hissing. Of course its hissing so bad I can hardly think. Does anyone know of a telephone number or email address of someone who works directly for Sony Ericsson and is the one to talk to about getting this phone exchanged and/or repaired. Like the rest of you, extremely dissapointed and don't know what to do?

Thanks
DB

It's pretty unforgiveable. If you bought this in the UK, I think you have a water-tight case for returning it to the vendor for a replacement as "not of merchantable quality" - it's a known issue with this model.

If that doesn't work, let me know details, will you?

Cheers,
Guy