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Postal Sales Associates/Window Clerks

^     All messages            2566-2581 of 2581  2550-2565 >>
2581
tiredclerk
06-19-2014
06:29 PM ET (US)
Yes, it does add to wait time in line, and the only place it's designed to help is in distribution to the carriers. They can now bring anyone in to work parcels, the machine tells them who to throw it to when they scan it. Bye Bye to qualified clerks in the back end of the office.
2580
Pittbull
05-17-2014
02:12 AM ET (US)
RJ you are so right. You can not make up a customers time in line. Some of these post offices have few customers so it is gravy for them; it's pretty evident by SouthernClerk's remarks that they have time to screw around and do this. It is also obvious that the PO as a whole does not care about the customers or they would not let 1 clerk alone for an hour while the other 4 go to lunch when there is a line out the door. My advice would be get out as soon as you can, or transfer to a place you can scratch your butt because you have no customers. It only takes 5 seconds is something management would say, and we all know how they LIE>
2579
confusedclerk
05-13-2014
11:08 PM ET (US)
We don't have an overtime desired list in our office. We have 2 regulars and 1 ptf. It's never been an issue before, but we have a new OIC.
2578
Stella Binaria
05-13-2014
07:50 AM ET (US)
Thanks for everything
Stella
2577
RIKSNYPerson was signed in when posted
05-09-2014
10:50 PM ET (US)
Are you on the overtime desired list?
2576
confusedclerk
05-09-2014
10:24 PM ET (US)
I'm a full time regular clerk. Our PTF is on annual. Can they legally bring a PTF in from another office to work my NS day without asking me to work? I've never had this problem before and can't find a straight answer.
2575
ivan6112
05-06-2014
04:18 AM ET (US)
It seems like you do spend some time and a lot of effort on doing this amazing work at your site. I have bookmarked it and will come back soon. Thanks! lesen
Edited 05-06-2014 04:18 AM
2574
SouthernClerkPerson was signed in when posted
04-11-2014
06:41 AM ET (US)
RJ that 5 secs to add a street address at the POS will most definitely be made up in processing and distribution. Anyone working the counter is capable of providing service. Our customers come first, sorry to hear yours do not. I am not counting beans at the counter, I provide a service to my customers. Lines are part of the job, even moreso due to staffing and not so much due to that extra 5 secs to input more data to expedite delivery.
2573
RJ
04-09-2014
02:47 PM ET (US)
Southern you dont make up service in processing. Lines are lines. It WILL increase lines no doubt. WE ARE or were a service organization. Now we are bean counters. Customers come last.Most of th packages that are brought to our office are correct. Errors in the plant.
2572
SouthernClerkPerson was signed in when posted
04-08-2014
05:21 AM ET (US)
Clerks and carriers both have taken on more responsibility through the years. It certainly requires the clerk to be more accurate. It is not uncommon to receive a package from plant that does not belong to our location, only to find clerk typed in wrong zip (which caused the missent).

New positions? I would not hold my breath. Our office has worked short a clerk for years and all signs show they want it to be even less.
2571
Anne
04-04-2014
01:55 PM ET (US)
They just keep adding more responsibilities and not adding any new positions for window clerks. Even though the input will help the delivery process the customer will have to wait in line even longer then they already do.
2570
SouthernClerkPerson was signed in when posted
04-03-2014
09:01 AM ET (US)
It may cause a slight increase in window time for customers but it will be made up in processing and in distribution. If anything, if I were a carrier, I would be concerned. As a window clerk, it adds to the job security.

If you haven't noticed, USPS is moving to a package delivery company. Its a very smart move.
2569
RIKSNYPerson was signed in when posted
03-28-2014
03:48 PM ET (US)
a system that was made to speed the process of customer service.

I kind of doubt that part. I imagine it was designed by accountants, for accountants, to make the accounting easier for them. Just going by the results, anyway.
2568
RJ
03-28-2014
03:28 PM ET (US)
Thats right RIKSNY 63 days and its ALL yours!! Do you even have a POS at your office or do you not have any customers. The people here who have busy windows know this is a rediculous addition to a system that was made to speed the process of customer service. Now the POS is no better than the IRT was. What a waste!!! Its good to see your still The smart ass you have always been on here RIKSNY.
2567
RIKSNYPerson was signed in when posted
03-28-2014
12:52 PM ET (US)
I for one will not
continue to do this.


That's right, honey, you just do whatever you want to.
2566
RJ
03-28-2014
07:08 AM ET (US)
OMG!!! Now we are going to have to input addresses into the POS. They think lines were too long before. Who is the CRAZY person who came up with this. Service what service. they could care less about the customer service.The POs has been turned into a useless asset. There are way too many extras now that actually makes the Pos slower than the IRT was. I for one will not continue to do this. These people have lost their minds. MAybe they are trying to drive the window clerks out. This will do it. It changes the job for the worse to the point that it will be so stressfull only a few will tolerate it . WEll Done to the MORON who came up with this.
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