Regarding the Council For Excellence in Government post: Sounds like the US is going good stuff, but according to a 2002 study conducted by Morgan Stanley, only 15% of US households subscribe to broadband internet service. (Western Europe even lower, at 8%.) For possible clues on how eGovt services might evolve, it would be interesting to look at countries that are already more "wired" than the US. For example, Hong Kong's percentage of wired households is more than double that of the US (at 32%). There should be plenty of literature in this area, here's a case study and a press release:
http://h18000.www1.hp.com/casestudies/stories/hongkong/story.htmlhttp://www.sap.co.jp/hk/company/doc/press/..._e-govt_service.asp
