I'm not so sure... Currently, we have a supervisor that is on detail for three weeks in order to "monitor" the automation section. They're trying to minimize oos errors using the standard process you listed below. Unfortunately, they will turn blue in the face before those procedures cure the problem.

As for overall cost, I have a hard time believing that rehandling thousands of pieces of mail is free or of no cost. Add managements continual time and effort into reducing oos errors and the cost most assuredly adds up, especially across the nation.

Ultimately, I am beginning to understand why many of the regulars don't really care. You can only care as much as your supervisors/management. If they only see what they want to see, it's hard to try to improve when nobody listens to the people doing the work.

Blinders anyone ;)