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Remote Encoding Center Employees

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SLrec biatchPerson was signed in when posted
11:55 PM ET (US)
Yeah, and it's not just the effects on the workers, but it's also how it affects their productivity. According to WebMD only a tiny tiny percentage of people are actually able to adjust to a graveyard work schedule. The rest tend to wake up and be groggy during most of the time they're awake, regardless of how much sleep they get.

I guarantee that my speed and accuracy were a lot lower during the graveyard shift, I had to type slower just to make less errors, and even then, I felt like I was screwing up far too often. And studies show that most people that work graves experience this: nurses and doctors need extra-detailed check lists to prevent them making mistakes. Cops are more prone to being overly aggressive and angry during that shift. For most jobs, unless you REALLY need someone to work that shift, like hospitals, you are usually much better off with nobody working that shift.

And yes, let the supervisors do whatever's best during those 2 hours, or even have them overlap. We would most likely need the amount of supervisors to remain the same since the amount of people being supervised wouldn't change, it would just shift.

And maybe during December, have that be the ONLY time when people would work the graveyard shift. But only if at that point all the computers are taken up, and there's no other way to squeeze that many people into the building at the same time.
Edited 05-02-2015 11:59 PM
RETDCOPerson was signed in when posted
11:14 PM ET (US)
biatch, actually that's a pretty good idea. Not process mail from midnight to 6 a.m. I have supervised on Tour One before and that is basically a wasted effort. I sent people home a lot more often than called OT. More keyers available at the peak hours make sense.

And you are so right about late night/early morning damage to a person. Three o'clock in the morning is the darkest hour of a man's soul.

But ease up on supervisors keying for two hours. Ask six supervisors a question on how to key an image and you're liable to get eight different answers. Let the first level supervisors, and higher you go the worse it gets, key for two hours and it will make the pony express look like express mail.
Edited 05-02-2015 11:31 PM
SLrec biatchPerson was signed in when posted
06:36 PM ET (US)
Just midnight-6 a.m. You can modify the tours so they still have all 3, the supervisors just run a 6 hour tour, and then for 2 hours they can key. Or maybe something else.
Last REC StandingPerson was signed in when posted
12:23 PM ET (US)
What do you mean by that? Do you want tours 1 and 3 eliminated?
SLrec biatchPerson was signed in when posted
02:09 AM ET (US)
seriously, they got on your case for lip balm? Holy crap they're power hungry. I also think they need to focus more on shift work and the damages it does to people: http://www.cnn.com/2014/11/04/health/shift-work-cognition-study/
As well as how it's hurting the company. I feel like I might be permanently stupider from being pushed into such stupid stupid hours.
KrissyBeanPerson was signed in when posted
08:32 PM ET (US)
I totally agree about the supervisors walking the aisles. It made me feel like a 5-year-old.

I remember one Christmas, they were handing out mini Tootsie Rolls at the computer terminals if they thought you were working hard and taking your breaks on time. I appreciate the point, but really??? Way to treat your employees like very young children. It felt really belittling to me.
Edited 05-01-2015 08:37 PM
  Messages 40643-40642 deleted by author between 05-01-2015 05:14 PM and 05-01-2015 06:54 AM
EkatePerson was signed in when posted
03:09 AM ET (US)
I'm sorry I bothered you with my venting, but it makes me feel better, so you can just ignore my future posts...
I complain about the GL'a walking the aisles because it makes me feel like I'm in a factory, and because I got hassled for putting on LIP BALM!!! Honestly, that's what made me realize it was being run like a communist regime at the REC! And as an American I wanted to revolt! LOL
Deleted by author 05-01-2015 11:04 AM
SLrec biatchPerson was signed in when posted
12:17 AM ET (US)
Oh, and what the hell is the "designated keyer" for Fres? And why does it matter?
RETDCOPerson was signed in when posted
11:41 PM ET (US)
/40636 Wow, dude. I've been reading here for a couple of years and sometimes I have suspected somebody from management sneaking in comments. You are either an EAS or management has sucked you up so far into their ass that you can't see. Don't care about turnover? Five years ago it cost $2,000 to put a keyer on the floor. That's more now I'm sure. Lots of money for not being willing to be a little flexible.

Last REC standing. There is a Romantic Historical painting depicting Col George Custer, surrounded by a thousand pissed off Indians, standing in a circle of his dead soldiers which he led into an ambush, two guns blasting away. Painting is titled "Last Man Standing". How that worked for him?
SLrec biatchPerson was signed in when posted
11:01 PM ET (US)
"we were chosen as the final REC, so they must be doing something right."

That's a head in the sand attitude. But yeah, they are doing some things right.

The problem with not being concerned about morale and turnover, is that it will lead to waste and lack of productivity. For every PSE that leaves you have to hire at least 2 to make up for it, since there's at least a 12% failure rate for the training, and then even further for making it through probation. For the training, that is literally $750 per person that fails, and they never even key anything for that. And that money lost doesn't even include the trainers' salaries, or the amount of time taken to hire, interview, and test each new person. They're losing several hundred grand per year on stuff that just goes nowhere.

And if they lost less people, they'd have less overtime in December. Quick, what's worse, paying 3 employees for 40 hours each, or 2 employees for 60 hours each? Top that off with the fact that the employee who works 60 hours will be performing sloppy work. Lots of sloppy work that in the long run will HURT the post office productivity.

I'm not saying they should let people talk all the time, or snack, etc. but there are some things they could do like let employees take a week off to give their minds a rest. Or at least have a couple of 4 day weekends.

Look up a book called Peopleware, it proved that if you want your company to perform better, the solution is simple: treat your workers like they're actually humans. Don't make them work the graveyard shift. People who work the graveyard shift make many more mistakes while typing at much slower speeds. MUCH slower speeds. If the post office in general would get rid of the graveyard shift, and instead opened up a second plant to let people work more in the day, then they would save money, and help themselves to be more efficient. But the Post Office doesn't care about that, so much as it cares about rules, and people must follow the rules, regardless of whether or not the rules are actually helping the work, and not just controlling its workers.
Edited 04-30-2015 11:08 PM
Last REC StandingPerson was signed in when posted
08:43 PM ET (US)
The things they want input on are things that have a direct and immediate effect on efficiency or speed. The "designated keyer" idea for FRES came from an employee. But things that have to do with morale, management has no interest in. The rules you don't like, that have to do with talking, and GL's checking up on rule breakers, are meant to help with efficiency and speed. And that helps us be successful.

Management has never been interested in improving the turnover rate either. They just seem to accept a high PSE turnover rate as normal for the REC. Anyway, we were chosen as the final REC, so they must be doing something right.
EkatePerson was signed in when posted
08:20 PM ET (US)
Last REC - I'm not trying to convince you to not like your job, I'm just giving my opinion.
The management says they want to get our input... Well, if they change things up a little bit, the turnover rate would probably drop. That's why I feel the need to vent my frustrations.
Last REC StandingPerson was signed in when posted
05:58 PM ET (US)
I never said that. What I said was the job was *advertised* as data entry. Also, the job description for PSE's states "the sole job duty is data entry."
RETDCOPerson was signed in when posted
05:43 PM ET (US)
Oh, interesting. Job tittle went from DCO to DEP. Did not hear about that. Thanks. Good to know.
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