Well, it's good to know that Compaq offers poor customer service. I was thinking about getting an Evo N200 (a tiny, sub-three-pound laptop), but I think perhaps I'll look at the new Toshiba Portégé 2000 instead. (As the Evos constitute their business-oriented product line, and the Presarios are their "consumer-grade" machines, I wonder if service for the Evos would be better?)

Edited by author 04-03-2002 07:50 PM
That's not fair, Cory. I'm *sure* you could make an attractive ashtray out of that Compaq, if you really tried.

Well this is not the only thing I notice. It seems this guy did not read the documentation that came with the computer in the first place. I am sure the problem with the computer is a burned power circuit, just because he did not read a note that says that you must keep the power button pressed for several seconds before the computer shuts down. Instead he just unplugged it, removed the battery that is not something computers are designed for. The problem of the computer freezing well, maybe it's Compaq fault, or maybe it's Microsoft's (maybe both), that is something quite difficult to know. I must say I agree with what this guy says about Compaq's service. They really suck! I had a problem with a notebook little time ago, and well they claimed there was no problem with the computer, but still the screen turns white every now and then. I've also heard a lot of complains about Compaq's service from friends who could not resist a Compaq bargain and their computers where faulty. I have to say that none of them are using Compaq computers anymore. I wonder if HP will be able to improve Compaq's reputation........... maybe it will just fall with them...... I hope not.

This guy seems like the customer from hell. It does seem like Compaq is screwing around with him, but, he's being way too unreasonable.

I had a think-pad that broke a few years ago, and I had to ship it back to IBM. The reason they send you a box to put the laptop in, is because it's a special box. It's a large box with what looks like a trashbag tied to two ends. You put the laptop in the plastic bag, and it just sort ot hangs there so it isn't bumped around.

Secondly, they don't ship you another laptop, because they have no idea if you're telling the truth or not. You just may want a new laptop. This guy needs to be a bit more flexable.