Following on from other posters below me, the Barclays 0800 number mentioned in this article is indeed genuine. I telephoned the team on a different number (01604 254 050) and they passed that number on as an additional freephone contact. I didn't have a pen to hand at the time so I typed it into a search box in order to remember it, then Googled it for the hell of it once I had written it down. This article was the first search that comes up. Therefore, for anyone who reads this, the 0800 389 1652 number IS GENUINE...it was passed to me following my contacting Barclays, they did not initiate the correspondence in the first instance.