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This follows comments by ISO itself, and by other key bodies, which imply that there is concern at the highest levels. You can read about the concerns at http://www.bin.co.uk/eicherdir

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1 Problem: commercial considerations may lead certification bodies [registrars] and auditors to act inappropriately.

2 Problem: some certification bodies are acting improperly by issuing ISO 9000 certificates without proper audits, offering to write ‘quality manuals’, selling certificates, mixing certification with consultancy, and claiming to have been approved by ISO.

3 Problem: ISO 9000 is really just a model, but is called a standard [more precisely a series of standards]. This encourages people to believe that meeting the ‘standard’ guarantees a high standard of quality and service, which is untrue

4 Problem: ISO 9000:2000 is proving to be beyond the competence of some certification bodies and their auditors.

5 Problem: Many organisations are driven to obtain ISO 9000 certification for the wrong reason: the bureaucratic requirement of an existing or potential customer. This opens the door to charlatans.

6 Problem: ISO 9001:2000 registrations are being given freely to organisations which don’t yet meet all the requirements.

7 Other problems? Click on the blue comment button [] to add to the list